Deliver accurate, secure statements and time-sensitive transactional mail — efficiently, compliantly, and at scale.
Customer communications is a core competency
Large-scale customer communications delivery and management for enterprise organizations is at the heart of what we do, whether we’re doing it for financial services and insurance, energy and utilities, telecom, or healthcare
SOC 2, ISO 27001, PCI DSS
Rigorous credentials, built-in audit trails, and compliance-readiness are the result of decades of experience in sectors like financial services, healthcare, and government.
Full multichannel support
We’re a true multichannel communications provider, powered by both a national print network and a robust in-house digital team. We fully support all the channels you need to reach, with just one point of contact.
FAQ
Answers to common questions
What's the difference between statements and transactional mail?
‘Statements’ and ‘transactional mail’ are sometimes used interchangeably, since the first is technically a category under the second. DCM distinguishes between them because statements are more recurring, scheduled mail (like monthly billing or account summaries), while transactional mail tends to be triggered by a specific event (such as a payment confirmation, shipping notice, or account change). Both are core customer communications.
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Can you deliver statements and transactional digitally as well as by print?
Yes. Both can be delivered across print and digital channels — including e-statements, secure portal access, email, and PDF — depending on customer preference and communication type.
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Can statements include personalized or promotional content?
Yes. Our CCM360 platform automates personalization and incorporates marketing content — upsell, cross-sell, special offers — alongside standard account information, without jeopardizing accuracy or compliance.
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How do you keep customer data secure?
DCM conforms with data-security standards including SOC 2 Type 2, PCI DSS, and ISO 27001. Our facilities incorporate generator backup, closed-loop cameras, and biometric verification. And our employees have RCMP Protected B status. We also maintain a high-availability disaster-recovery plan hosted securely in Canada.
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Do you produce digital statements — aka e-billing?
Yes, we can generate both print and digital statements, making them available for customers to access online, and easy for your team to retrieve for lookbacks and auditing. We can also provide options for how customers view information — for instance, a numbered list vs a bar chart. It depends on their individual preferences.
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I want to set up automated billing statements — how do I get started?
Getting started typically begins with a discovery conversation to understand your current billing data, delivery requirements (print, digital, or both), and any compliance considerations specific to your industry. From there, we work with you to map your data sources, design the statement format, and set up the automated generation and delivery workflow — with testing and validation before going live.
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