Intelligent document processing (IDP) automates document intake, extraction, validation and workflow in one intelligent platform.
IDP processes data intelligently, dramatically reducing the need for human intervention. Where OCR scanning merely converts an image of text into machine-readable characters, IDP actually understands the content. It can identify the type of document it’s looking at, locate the relevant data fields within it, validate that data against a company’s business rules, and route the processed information to the appropriate downstream system — all in a fraction of the time.
A leader in document management
Document management and automation is a core competency for DCM. We’ve streamlined document systems and cut complexity and costs for enterprise organizations from Schedule 1 banks to national postal systems.
Decades in regulated industries
SOC 2, ISO 27001, PCI DSS, built-in audit trails, and compliance-readiness are the result of deep experience in sectors like financial services, healthcare and government.
Full multichannel support
The communication we produce and support is as diverse as your intake, thanks to a national print network combined with a robust in-house digital team.
Trigger automated workflows
FAQ
Answers to common questions
What is intelligent document processing?
Intelligent document processing (IDP) uses AI, machine learning, OCR, and natural language processing to automatically classify documents, extract data, and route information into enterprise workflows and systems. Unlike traditional OCR, IDP understands document structure and context, enabling organizations to automate complex document-heavy processes with higher accuracy and efficiency.
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What types of documents can IDP process?
DCM’s platform can process a wide range of structured and unstructured documents including invoices, applications, forms, contracts, statements, claims, correspondence, and supporting documentation. The platform is designed to adapt to new document formats and evolving enterprise workflows.
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How accurate is the document extraction?
The platform uses AI models, advanced OCR, and computer vision to achieve high levels of accuracy in classification and data extraction. In addition, human-in-the-loop validation is built into the workflows, ensuring exceptions are flagged and reviewed when necessary. This enables enterprises to maintain both automation and data quality.
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How does the platform integrate with enterprise systems?
DCM’s IDP platform is built with an API-first architecture that allows seamless integration with CRMs, ERPs, data lakes, and other enterprise platforms. Extracted data can be delivered in structured formats such as JSON or CSV and automatically routed into downstream systems and workflows.
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Is the platform secure and compliant?
Yes. The platform is designed with enterprise-grade security and compliance controls including SOC 2 Type II standards, role-based access controls, encryption, and immutable audit trails. These capabilities help organizations meet regulatory and governance requirements while maintaining full visibility into document processing activity.
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What’s the difference between OCR and intelligent document processing?
OCR (optical character recognition) converts images or scanned documents into machine-readable text. While useful, OCR does not understand document context or automate workflows. IDP does. IDP builds on OCR by using AI, machine learning, and natural language processing to classify documents, extract structured data, validate information, and route it into enterprise systems and workflows automatically.
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