Reduce costs and complexity, improve customer experience. Our CCM solution unifies design, content creation, composition, and omnichannel delivery into a single, end-to-end workflow.
Customer communications is a core competency
Large-scale customer communications delivery and management for enterprise organizations is at the heart of what we do, whether we’re doing it for financial services and insurance, energy and utilities, telecom, or healthcare.
SOC 2, ISO 27001, PCI DSS
Rigorous credentials, built-in audit trails, and compliance-readiness are the result of decades of experience in sectors like financial services, healthcare, and government.
Full multichannel support
We’re a true multichannel communications provider, powered by both a national print network and a robust in-house digital team. We fully support all the channels you need to reach, with just one point of contact.
Streamline customer
communications
FAQ
Answers to common questions
What is customer communications management (CCM)?
Customer communications management is the creation, management, and delivery of personalized communications to customers across different channels, such as print, email, SMS, and web. A CCM solution centralizes the entire process, so communications are consistent, compliant, and personalized while delivered efficiently at scale.
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Is CCM360 the same as IDP?
No, but it’s an ideal IDP integration because CCM and IDP (intelligent document processing) are two ends of the same process — IDP handles inbound communication, and CCM executes the outbound. By integrating CCM360 with an IDP solution, you have one seamless workflow — intake is processed, and appropriate outbound responses are generated. All automatically with much greater speed and fewer exceptions.
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Do we need CCM360 if we already have a marketing automation platform?
Yes. Marketing automation platforms drive campaigns and nurture leads, while CCM360 generates transactional, often regulated documents like statements, invoices, policy renewals, and compliance notices. While these are not marketing messages, they’re just as critical to the customer experience — perhaps more so, because they’re frequent and there’s more certainty customers will see them.
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Can CCM360 integrate with other existing systems?
Yes. CCM360 is built to integrate with core business systems including CRMs, ERPs, data warehouses, and legacy infrastructure — ensuring a smooth flow of data across your communication workflows without disrupting existing operations.
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How does CCM360 support compliance and regulatory requirements?
CCM360 complies with security credentials like SOC 2, ISO 27001, and PCI DSS, as well as providing tools for version control, audit trails, approval workflows, and template governance. Together these capabilities help regulated industries meet disclosure requirements and maintain documentation standards across every customer interaction.
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What kind of ROI can I expect with CCM360?
Clients using CCM360 can see significant ROI through streamlined operations and consequent lower operating costs. The case study on this page is a good example. In addition, CCM360 can shorten time-to-market, reduce errors, improve customer satisfaction scores, and reduce reliance on IT.
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