CCM360 is a fully managed solution that seamlessly combines regulatory and marketing content across all customer communications. Bills. Statements. Letters. Policy updates. Every touchpoint is an opportunity to build your brand and strengthen loyalty — while ensuring tight regulatory compliance. 

“We work with most of the tier-one banks and insurance providers in Canada, and all levels of government. Regulatory communication is simply part of our DNA,” says Steve Livingstone, SVP Digital Solutions at DCM. “We truly understand the communication challenges that come with this kind of environment — including the need to operate at the highest standards of security and data protection.

DCM’s security credentials include SOC2-Type II, PCI-DSS, full PIPEDA and OSFI compliance, Protected B-clearance for all employees, and ISO 27001 certification. Key features include a powerful composition engine, which enables users to create dynamic content through intuitive templates. Messages are highly personalized while core regulatory and branding elements remain locked down. 

“And features like the ability to access and interact with digital statements is a huge plus for customers,” says Steve Livinzgstone. “They have more control and insight on their data, helping to increase satisfaction while letting our clients do more with less.” 

Digital adoption is a big part of the CCM360 strategy. “By offering customers compelling marketing messages along with the convenience of e-presentment and archiving, you encourage them to go digital at every opportunity,” says Livingstone. It’s a true end-to-end solution: Fully managed. The highest level of security. And one customer journey.