When BMO wanted to expand its enterprise communication management system, it faced a cluster of daunting challenges. Firstly, the expansion included all lines of business—from personal banking and commercial banking to capital markets, wealth management, and mortgages. Secondly, it had to be cascaded into the US market too. Lastly, the expansion had to encompass direct mail, commercial print, and financial print—services provided by 119 different suppliers at the time. Seeking an easier solution, BMO turned to DCM, its trusted forms supplier of several decades.